Letteratura

A. Status-Quo, gestione dell’assistenza sanitaria
A.1. Il sistema austriaco
Arbeiterkammer Wien. (2014). Pflege und Betreuung Älterer Menschen in Österreich: Eine Analyse des Status-quo und 10 Forderungen für eine Qualitätsvolle Pflege und Betreuung der Zukunft (AK Infos).

Bachner, F., Bobek, J., Habimana, K., Ladurner, J., Leuschütz, L., Ostermann, H., . . . Winkelmann, J. (2018). Austria: Health System Review. Health Systems in Transition, 20, 1–256.

Bundesministerium für Gesundheit und Frauen. (2017). Gesundheitsziele Österreich: Richtungsweisende Vorschläge für ein gesünderes Österreich – Langfassung. Wien.

Czypionka T.; Ulinski S. (2014): Primärversorgung. Endbericht. Studie im Auftrag von dem Hauptverband der österreichischen Sozialversicherungsträger. Institut für höhere Studien, Wien.

Czypionka, T., Ulinski, S., & Hochmuth, B. (2012). Towards better care coordination for people with chronic conditions: An analysis of reform processes in Austria. Wien.

Eglau, K., Fülöp, G., Mildschuh, S., & Paretta, P. (2017). Österreichischer Strukturplan Gesundheit 2017. Wien.

Famira-Mühlberger, U., & Firgo, M. (2014). Die Entwicklung des öffentlichen Aufwandes für Pflegedienstleistungen: Projektion für die österreichischen Bundesländer, 643–652.

Firgo, M., & Famira-Mühlberger, U. (2014). Status quo und Zukunftspotentiale der Pflegedienstleistungen in Österreich. WIFO-Monatsberichte, 87(9).

Nagl-Cupal, M., Kolland, F., Zartler, U., Mayer, H., Bittner, M., Koller, M., . . . Stöhr, D. (2018). Angehörigenpflege in Österreich: Einsicht in die Situation pflegender Angehöriger und in die Entwicklung informeller Pflegenetzwerke. Endbericht Juni 2018. Wien.

Schauppenlehner, M., Aichinger, M., & Hiegl, N. (2011). Populationsbezogene integrierte Versorgung: Darstellung und Bewertung von europäischen Best-Practice-Versorgungsformen und Erarbeitung von Handlungsempfehlungen für Österreich.

A.2. Il sistema italiano

Tavolo per il monitoraggio del recepimento ed implementazione del Piano Nazionale Demenze. Linee di indirizzo Nazionali sui Percorsi Diagnostico Terapeutici Assistenziali per le demenze. 2017.

AAS1 Dipartimento di Salute Mentale di Trieste. Quando la memoria svanisce: manuale per assistere le persone che invecchiano ed hanno bisogno di aiuto. Seconda edizione 2008.

Azienda Provinciale Servizi Sanitari Provincia autonoma di Trento. Percorso diagnostico terapeutico assistenziale per le persone con demenza e le loro famiglie. 2017.

Berti Lucia. La Prassi del Case Management infermieristico in Emilia Romagna: uno studio descrittivo sulle competenze. AICM Journal-Giornale Italiano di Case Management 2013;2(1):18–20.

Cartabellotta Antonino. Salviamo il Nostro Servizio Sanitario Nazionale: il progetto della Fondazione GIMBE. AICM Journal-Giornale Italiano di Case Management 2013;2(2):4–8.

B. Modelli di gestione integrata dell‘assistenza
B.1. Panoramica dei documenti sulla gestione dell’assistenza integrata
Busse, R., & Stahl, J. (2014). Integrated care experiences and outcomes in Germany, the Netherlands, and England. Health Affairs (Project Hope), 33, 1549–1558. https://doi.org/10.1377/hlthaff.2014.0419

Czypionka T.; Kraus M., Reiss M., Röhrling G., Karadakic R. (2016): Multiple chronische Erkrankungen als Herausforderung der Zukunft – was kann integrierte Versorgung leisten? Soziale Sicherheit, 6, 285-300

Goodwin, N., Sonola, L., Thiel, V., & Kodner, D. L. (2013). Co-ordinated care for people with complex chronic conditions: Key lessons and markers for success.

Haggerty, J. L., Reid, R. J., Freeman, G. K., Starfield, B. H., Adair, C. E., & McKendry, R. (2003). Continuity of care: a multidisciplinary review. BMJ (Clinical Research Ed.), 327, 1219–1221. https://doi.org/10.1136/bmj.327.7425.1219

Luthe, E.-W. (2013). Kommunale Gesundheitslandschaften. Wiesbaden: Springer Fachmedien Wiesbaden.

Mayr M.; Lehner M. (2008): Zwischen mobiler Pflege und Krankenhaus. Eine prekäre Schnittstelle der Versorgung im Alter, Linz, Wagner Verlag

Maarsingh, O. R., Henry, Y., van de Ven, P. M., & Deeg, D. J. (2016). Continuity of care in primary care and association with survival in older people: a 17-year prospective cohort study. The British Journal of General Practice : the Journal of the Royal College of General Practitioners, 66, e531-9. https://doi.org/10.3399/bjgp16X686101

Müller K. (2010): Neue Modelle integrierter Versorgung: Der Weg vom Entlassungs- zum Versorgungsmanagement. In: Wiedenhöfer D.; Eckl B.; Heller R.; Frick U. (Hg.) (2010): Entlassungsmanagement. Versorgungsbrüche vermeiden, Schnittstellen optimieren. Bern, Verlag Hans Huber, 237-254

Pickard, L. (2011). The supply of informal care in Europe. ENEPRI research report: Vol. 94. Brussels: ENEPRI.

Ouwens M.; Wollersheim H.; Hermens R.; Hulscher M.; Grol R. (2005): Integrated care programmes for chronically ill patients. A review of systematic reviews. In: International Journal for Quality in Health Care, 17 (2), 141-146

Schöppl I. (2002): Probleme und Chancen der Schnittstelle intramuraler – extramuraler Bereich mit besonderer Berücksichtigung der Verantwortungsstruktur., Linz, Universitätsverlag Rudolf Trauner, 112-114 Stampa, M. de, Vedel, I., Bergman, H., Novella, J.-L., Lechowski, L., Ankri, J., & Lapointe, L. (2013). Opening the black box of clinical collaboration in integrated care models for frail, elderly patients. The Gerontologist, 53, 313–325. https://doi.org/10.1093/geront/gns081

Steinbach, G. (2018): Gesundheitsförderung und Prävention. Ein Lehrbuch für Pflege- und Gesundheitsberufe. 5. Aufl. Wien: Facultas

Sterly, C., & Hasseler, M. (2012). Integrierte Versorgung. In C. Thielscher (Ed.), Medizinökonomie (pp. 483–504). Wiesbaden: Gabler Verlag. https://doi.org/10.1007/978-3-8349-6787-9_17

Uijen, A. A., Schers, H. J., Schellevis, F. G., & van den Bosch, W. J. H. M. (2012). How unique is continuity of care? A review of continuity and related concepts. Family Practice, 29, 264–271. https://doi.org/10.1093/fampra/cmr104

Valentijn, P. P., Schepman, S. M., Opheij, W., & Bruijnzeels, M. A. (2013). Understanding integrated care: a comprehensive conceptual framework based on the integrative functions of primary care. International Journal of Integrated Care, 13.

Wingenfeld K. (2002): Der Übergang des Krankenhauspatienten in die ambulante Pflege. In: Schaeffer D.; Ewers M. (Hg.) (2002): Ambulant vor stationär. Perspektiven für einer integrierte ambulante Pflege Schwerkranker. Bern, Verlag Hans Huber, 363-364

World Health Organization. (2016). Integrated care models: an overview.

Ross S., Curry N., Goodwin N. Case Management: What It Is and How It Can Best Be Implemented. King’s Fund. 2011.

Uittenbroek R.J., van der Mei S.F., Slotman K., Reijneveld S.A., Wynia K. Experiences of case managers in providing person-centered and integrated care based on the Chronic Care Model: A qualitative study on embrace. PLoS One. 2018 Nov 15;13(11):e0207109. 

Balard F., Gely-Nargeot M.C., Corvol A., Saint-Jean O., Somme D. Case management for the elderly with complex needs: cross-linking the views of their role held by elderly people, their informal caregivers and the case managers. BMC Health Serv. Res. 2016 Nov 8;16(1):635.

4Sortedahl C., Mottern M., Campagna V. Case Managers on the Front Lines of Ethical Dilemmas: Advocacy, Autonomy, and Preventing Case Manager Burnout. Prof. Case Manag. 2018 Jan/Feb;23(1):4-9.

Tønnessen S., Ursin G., Brinchmann B.S. Care-managers' professional choices: ethical dilemmas and conflicting expectations. BMC Health Serv. Res. 2017 Sep 7;17(1):630.

Khanassov V., Vedel I., Pluye P. Barriers to Implementations of Case Management for Patients with Dementia: a Systematic Mixed Studies Review. Ann. Fam. Med. 2014 Sep-Oct;12(5):456-65.

Khanassov V., Vedel I., Pluye P. Case Management for dementia in primary health care: a systematic mixed studies review based on the diffusion of innovation model. Clin. Interv. Aging. 2014 Jun 11;9:915-28.

Khanassov V., Vedel I. Family Physician-Case Manager Collaboration and Needs of Patients with Dementia and their caregivers: a Systematic Mixed Studies Review. Ann. Fam. Med. 2016 Mar;14(2):166-77.

Backhouse A., Richards D.A., McCabe R., Watkins R., Dickens C. Stakeholders perspectives on the key components of community-based interventions coordinating care in dementia: a qualitative Systematic review. BMC Health Serv. Res. 2017 Nov 22;17(1):767.

Peeters J.M., Pot A.M., de Lange J., Spreeuwenberg P.M., Francke A.L. Does the organisational model of dementia case management make a difference in satisfaction with case management and caregiver burden? An evaluation study. BMC Geriatr. 2016 Mar 9;16:65.

Francke A.L., Verkaik R., Peeters J.M., Spreeuwenberg P.M., de Lange J., Pot A.M. Dementia case management through the eyes of informal carers: A national evaluation study. Dementia (London). 2017 Jul;16(5):642-655.

Desimone, B.S. “The case for Case Management”. Continuing Care 7, nr 7 (1988): 22-23.  

O’Connor, G.G. “Case Management: System and Practice”. Social Case work: The Journal of Contemporary Social Work 69, nr 2 (1988): 97-106.    

Calamandrei C., “Manuale di management per le professioni sanitarie”, McGraw-Hill, Milano 2015       

Ahmed OI, Rak DJ. (2010) “Hospital readmission among participants in a transitional case management program” The American Journal of Managed Care, 16(10):778 83.

B.2. Modelli (nazionali e/o internazionali)
Bäck, M. A., & Calltorp, J. (2015). The Norrtaelje model: a unique model for integrated health and social care in Sweden. International Journal of Integrated Care, 15. https://doi.org/10.5334/ijic.2244

Boult, C., Karm, L., & Groves, C. (2008). Improving Chronic Care: The “Guided Care” Model. The Permanente Journal, 12, 50–54.

Eckl B. (2010): Einflussfaktoren auf das Entlassungsmanagement. In: Wiedenhöfer D.; Eckl B.; Heller R.; Frick U. (Hg.) (2010): Entlassungsmanagement. Versorgungsbrüche vermeiden, Schnittstellen optimieren. Bern, Verlag Hans Huber, 19-23

Hébert, R., Durand, P. J., Dubuc, N., & Tourigny, A. (2003). Prisma: a new model of integrated service delivery for the frail older people in Canada. International Journal of Integrated Care, 3.

Janse, B., Huijsman, R., Looman, W. M., & Fabbricotti, I. N. (2018). Formal and informal care for community-dwelling frail elderly people over time: A comparison of integrated and usual care in the Netherlands. Health & Social Care in the Community, 26, e280-e290. https://doi.org/10.1111/hsc.12516

Schauppenlehner, M., Aichinger, M., & Hiegl, N. Populationsbezogene integrierte Versorgung: Darstellung und Bewertung von europäischen Best-Practice-Versorgungsformen und Erarbeitung von Handlungsempfehlungen für Österreich.

Tammes, P., Purdy, S., Salisbury, C., MacKichan, F., Lasserson, D., & Morris, R. W. (2017). Continuity of Primary Care and Emergency Hospital Admissions Among Older Patients in England. Annals of Family Medicine, 15, 515–522. https://doi.org/10.1370/afm.2136

Weiner, K., Stewart, K., Hughes, J., Challis, D., & Darton, R. (2002). Care management arrangements for older people in England: key areas of variation in a national study. Ageing and Society, 22, 419–439. https://doi.org/10.1017/S0144686X02008711

Wissert, M. (1996). Ambulante Rehabilitation alter Menschen: Beratungshilfen durch das Unterstützungsmanagement. Freiburg im Breisgau: Lambertus.

Wißmann, P., & Langehennig, M. (1998). Durchblick für die KundInnen im Pflegemarkt. Die Berliner Koordinationsstellen: Auf dem Weg zum bleibenden Angebot. Häusliche Pflege, 21.

Wodchis, W. P., Ashton, T., Baker, G. R., Sheridan, N., Kuluski, K., McKillop, A., . . . Kenealy, T. (2018). A Research Program on Implementing Integrated Care for Older Adults with Complex Health Needs (iCOACH): An International Collaboration. International Journal of Integrated Care, 18, 11. https://doi.org/10.5334/ijic.416

Saiani, L. (2006). Modelli di erogazione dell’assistenza infermieristica In Potter Perry Infermieristica generale-clinica (cap 13,  pp. 294-298).  Napoli:Edizioni Sorbona.

Santullo, A. I modelli d’organizzazione dell’assistenza In: Santullo, A. L’infermiere e le innovazioni in sanità-nuove tendenze e strumenti gestionali. Milano: Mc GrowHill, 2004. cap. 9 p.385-390.

B.3. Gestione Case and Care
Bamford, C., Poole, M., Brittain, K., Chew-Graham, C., Fox, C., Iliffe, S., . . . Robinson, L. (2014). Understanding the challenges to implementing case management for people with dementia in primary care in England: a qualitative study using Normalization Process Theory. BMC Health Services Research, 14, 549. https://doi.org/10.1186/s12913-014-0549-6

Berry-Millett, R., & Bodenheimer, T. S. (2009). Care management of patients with complex health care needs. The Synthesis Project. Research Synthesis Report.

Brinkmann, V. (2010). Case Management: Organisationsentwicklung und Change Management in Gesundheits- und Sozialunternehmen. Wiesbaden: Gabler Verlag / GWV Fachverlage GmbH Wiesbaden. Retrieved from http://dx.doi.org/10.1007/978-3-8349-8589-7

Ewers, M. (Ed.). (2011). Programmbereich Pflege : Pflegemanagement. Case Management in Theorie und Praxis ([Unveränderter] Nachdr. der 2. erg. Aufl. 2005). Bern: Huber.

Frommelt, M., Klie, T., Löcherbach, P., Mennemann, H., Monzer, M., & Wendt, W. R. (Eds.). (2000). Pflegeberatung, Pflegestützpunkte und das Case-Management: Die Aufgabe personen- und familienbezogener Unterstützung bei Pflegebedürftigkeit und ihre Realisierung in der Reform der Pflegeversicherung. Freiburg, Br.: FEL Verlag Forschung – Entwicklung – Lehre. Retrieved from http://www.socialnet.de/rezensionen/isbn.php?isbn=978-3-932650-26-0

Gaertner, B., Herzog, A., Holzhausen, M., & Schmidt, S. (2015). “Case-management”-Studien für Personen ab 65 Jahren in Deutschland : Systematische Übersicht zum aktuell publizierten Forschungsstand [Case management studies for individuals 65 years and older in Germany: Systematic review of the currently published state of research]. Zeitschrift Fur Gerontologie Und Geriatrie, 48, 529–538. https://doi.org/10.1007/s00391-014-0839-y

Golden, A. G., Tewary, S., Dang, S., & Roos, B. A. (2010). Care management’s challenges and opportunities to reduce the rapid rehospitalization of frail community-dwelling older adults. The Gerontologist, 50, 451–458. https://doi.org/10.1093/geront/gnq015

Hong Siegel Ferris. Caring for High-Need, High-Cost Patients: What Makes for a Successful Care Management Program?

Kollak, I.; Schmidt, S. (2015): Fallübungen, Care und Case Management. Berlin, Heidelberg: Springer-Verlag.

Löcherbach, P., Klug, W., Remmel-Faßbender, R., & Wendt, W. R. (Eds.). (2009). Soziale Arbeit. Case Management: Fall- und Systemsteuerung in der Sozialen Arbeit : mit 25 Abbildungen und 16 Tabellen (4., aktualisierte Auflage). München, Basel: Ernst Reinhardt Verlag. Retrieved from http://www.content-select.com/index.php?id=bib_view&ean=9783497602353

Nussbaumer, G. (2009). Case Management und prozessorientierte Pflege. In C. von Reibnitz (Ed.), Case Management: praktisch und effizient (pp. 35–49). Berlin, Heidelberg: Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-01317-1_3

Schaeffer, D. (1999). Care Management — Pflegewissenschaftliche Überlegungen zu einem aktuellen Thema. Journal of Public Health, 7, 233–251. https://doi.org/10.1007/BF02956132

Spöthe, G. (2009). Von der theoriebasierten Pflege zum Case Management. In C. von Reibnitz (Ed.), Case Management: praktisch und effizient (pp. 19–33). Berlin, Heidelberg: Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-01317-1_2

Von Reibnitz, C.; Schümmelfeder, F.; Hampel-Kalthoff, C.; Baierlein, J.; Schwegel, P.; Da-Cruz, P.(2015): Methoden der Umsetzung von Case Management. In: C. von Reibnitz (Hrsg.): Case Management: praktisch und effizient. Berlin: Springer-Verlag, S. 55-116

Wendt, W. R. (2012). Case Management. In C. Thielscher (Ed.), Medizinökonomie (pp. 505–523). Wiesbaden: Gabler Verlag. https://doi.org/10.1007/978-3-8349-6787-9_18

Wendt, W. R. (2013). Case Management im Gesundheitswesen. In E.-W. Luthe (Ed.), Kommunale Gesundheitslandschaften (pp. 135–149). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-02431-4_8

Barbieri Giannantonio. L'Infermiere Case Manager: professionalità e responsabilità. AICM Journal-Giornale Italiano di Case Management 2013;2(1):4–5.

BASCELLI E. (2012), “Case management philosophy. The case management knowledge.”, AICM Journal in pillole,3;

BASCELLI E. Giornale Italiano di Case Management, volume 1, numero 1, settembre 2012;

BEVILACQUA P., PASOTTI E. A. (2008), “Case management quale modalità organizzativa per la presa in carico e l’integrazione professionale”, Tempo di Nursing, 52: pp. 13-24;

Chiari P., Santullo A., “L’infermiere Case Manager”, McGraw-Hill, seconda edizione, Milano 2011;

Gregorini Mirco. Il Bed Management: ottimizzare i percorsi di cura con una corretta logistica dei pazienti. AICM Journal-Giornale Italiano di Case Management 2013;2(1):16–17.

Lee, D.T.F., Mackenzie, A.E., Chin, T.M. (1998).  Case Management: a review of the definitions and practices. Journal of Advanced Nursing, 27(5):933-939.

Leone, M.V. (2012). Il Case Management e l’Infermiere Case Manager in salute mentale: revisione della letteratura. Elaborato finale Corso di laurea in Infermieristica.

Nunziante, P. (2007). Il Case Management.

Mantehey, M. (2008). La pratica del Primary Nursing. L’erogazione dell’assistenza basata sulle relazioni e guidata dalle risorse. Prima Edizione Italiana. Roma. Il Pensiero Scientifico Editore

Pellecchia Carmine, Bellini Antonella. Il Governo centralizzato della risorsa posto letto: il ruolo del Bed Manager Aziendale. AICM Journal-Giornale Italiano di Case Management 2013;2(2):9–10.

STUANI N., SIGNOROTTI L. (2008), “Case management quale modalità organizzativa per la presa in carico e l’integrazione professionale: revisione della letteratura”, Tempo di Nursing, 52: pp. 13-24;

Cohen E.L., Cesta T.G.,(2005). Nursing Case Management. Elsevier Mosby.

Mortari, L., Sainani, L. (2013) “Gesti e Pensieri di cura”,  McGraw-Hill Education (Italy)   

Bonazzi, G., “Storia del Pensiero Organizzativo”, Ed. Franco Angeli, 2008  

Magon, g.,Suardi, T., Primary Nursing, Conoscere e utilizzare il modello. Maggioli Editore, 2013.  

Manthey, M., La pratica del primary nursing. Ed. Il pensiero scientifico, 2008.

B.4. Valutazione dei risultati di assistenza integrata
Bamford, C., Poole, M., Brittain, K., Chew-Graham, C., Fox, C., Iliffe, S., . . . Robinson, L. (2014). Understanding the challenges to implementing case management for people with dementia in primary care in England: a qualitative study using Normalization Process Theory. BMC Health Services Research, 14, 549. https://doi.org/10.1186/s12913-014-0549-6

Cameron, A., Lart, R., Bostock, L., & Coomber, C. (2014). Factors that promote and hinder joint and integrated working between health and social care services: a review of research literature. Health & Social Care in the Community, 22, 225–233. https://doi.org/10.1111/hsc.12057

Dedhia P.; Kravet S.; Bulger J.; Hinson T.; Sridharan A.; Kolodner K.; Wright S.; Howell E. (2009): A quality improvement intervention to facilitate the transition of older adults from three hospitals back to their homes. In: JAGS, 57, 1540-1546

Eklund K.; Wilhelmson K. (2009): Outcomes of coordinated and integrated interventions targeting frail elderly people: a systematic review of randomized controlled trials. In: Health and Social Care in the community, 17 (5), 447-458

Fox M.; Persaud M.; Maimets I.; Brooks D.; O’Brien K.; Tregunno D. (2013): Effectiveness of early discharge planning in acutely ill or injured hospitalized older adults: a systematic review and meta-analysis. In: BioMed Central, 13, 1-9

Goodwin N.; Dixon A.; Anderson G.; Wodchis W. (2014): Providing integrated care for older people with complex needs. Lessons from seven international case studies, In: The King’s Fund, 1, 1-28

Greiling M.; Dudek M. (2009): Schnittstellenmanagement in der Integrierten Versorgung. Eine Analyse der Informations- und Dokumentationsabläufe. Stuttgart, Verlag W. Kohlhammer, 5-6

Jack B.; Chetty V; Anthony D.; Greenwald J.; Sanchez G.; Johnson A.; Forsythe S.; O’Donnell J.; Paasche-Orlow M.; Manasseh C.; Martin S.; Culpepper L. (2009): A reengineered hospital discharge programm to decrease rehospitalization: A Randomized Trial. In: Ann Intern Med., 150 (3), 178-187

Koehler B.; Richter K.; Youngblood L.; Cohen B.; Prengler I.; Cheng D.; Masica A. (2009): Reduction of 30-day postdischarge hospital readmission or emergency department (ED) visit rates in high-risk elderly medical patients through delivery of a targeted care bundle, In: Journal of Hospital Medicine, 4, 211-218

Lin F.; Luk J.; Chan T.; Mok W.; Chan F. (2015): Effectiveness of a discharge planning and community support program in preventing readmission of high-risk older patients, In: Hong Kond Med J, 21 (3), 208-216

Mayr M.; Lehner M. (2009): Herausforderungen der Integrierten Versorgung im Alter. Probleme und Perspektiven. Linz, Wagner Verlag

Shu C.; Hsu N.; Lin Y.; Wang J.; Lin J.; Ko W. (2011): Integrated postdischarge transitional care in a hospitalist system to improve discharge outcome: an experimental study. In: BMC Medicine, 9, 1-8

Chiari P.,. Mosci D, Naldi E., L’infermieristica basata su prove di efficacia, McGraw-Hill, Milano, 2006;

Bascelli Emanuele. Cambiamento, innovazione e trasformazione: gli elementi strutturali per una sanità sicura, competitiva e di qualità [editoriale]. AICM Journal-Giornale Italiano di Case Management 2013;2(1):3.

Bascelli Emanuele. Lavorare insieme per il bene comune [editoriale]. Il senso di appartenenza collettiva. AICM Journal-Giornale Italiano di Case Management2013;2(2):3.

Cavaliere Bruno. Metodo di determinazione degli Indici di Complessità Assistenziale (ICA): dieci anni di sviluppo e sperimentazione. AICM Journal-Giornale Italiano di Case Management 2013;2(1):6–15.

Hill, T. & R. Westbrook, SWOT Analysis: It's Time for a Product Recall, in Long Range Planning, vol. 30, nº 1, 1997, pp. 46–52

Scott Armstrong, The Value of Formal Planning for Strategic Decisions, in Strategic Management Journal, vol. 3, 1982, pp. 197–211

“Performing a SWOT analysis.” Chartered Management Institute: Checklists: Marketing Strategy, 1 October 2005.

SWOT Analysis I: Looking Outside for Threats and Opportunities. Cambridge, MA: Harvard Business School Press, 2008.

SWOT Analysis II: Looking Inside for Strengths and Weaknesses. Cambridge, MA: Harvard Business School Press, 2008.

Chiari, P., (2008) “Studio per documentare l’esperienza dell’inserimento degli infermieri case manager in reparti per acuti e post acuti: il punto di vista degli operatori, dei pazienti ed i risultati clinico-organizzativi” Assistenza infermieristica e ricerca,  27 (4)

Brault. G.L., Kissinger, L.D. “Case Management: Ambiguous at Best Journal of Pediatric Health 5”,  (1991): 179-82. 

Tseng, A., Briggs, M., Gallivan E,. (2016) “Ten Pearls on Starting an RN Care Management Program in Your Practice” J. Med Pract Manage.32(3):157-160.

Diane M. Doran. Nursing outcomes, gli esiti sensibili alle cure infermieristiche. Ed. Mc Graw Hill, 2013

Oncology Nursing Society. Putting Evidence into Practice. Ed ONS, 2009, Vol.1 e 2.

Roberts De Gennaro, “Developing Case Management as a Practice Model”. Social Case work: The Journal of Contemporary Social Work 68, nr 8 (1987): 466 70

B.5. Come valutare la gestione dell’assistenza integrata
Craig, P., & et al. (2008). Developing and evaluating complex interventions. Retrieved from www.mrc.ac.uk/complexinterventionsguidance

Kunz R.; Khan K.; Kleijnen J.; Antes G. (2009): Systematische Übersichtsarbeiten und Meta-Analysen. Einführung in Instrumente der evidenzbasierten Medizin für Ärzte, klinische Forscher und Experten im Gesundheitswesen. Bern, Huber Verlag

Nolte, E., & Pitchforth, E. (2014). What is the evidence on the economic impacts of integrated care? Technical Report. Copenhagen.

Pimperl, A., Schreyögg, J., Rothgang, H., Busse, R., Glaeske, G., & Hildebrandt, H. (2015). Ökonomische Erfolgsmessung von integrierten Versorgungsnetzen – Gütekriterien, Herausforderungen, Best-Practice-Modell [Economic Evaluation of Integrated Care Systems – Scientific Standard Specifications, Challenges, Best Practice Model]. Gesundheitswesen (Bundesverband Der Arzte Des Offentlichen Gesundheitsdienstes (Germany)), 77, e184-93. https://doi.org/10.1055/s-0034-1381988

Robles, N., Domingo, L., & Espallargues, M. (2017). Defining indicators for assessing integrated care (2012-2014): Lessons learned on methodology and the evolution in assessment approach. International Journal of Integrated Care, 17, 389. https://doi.org/10.5334/ijic.3707

Di Giulio, P., Saiani, L. (2005). Efficacia della presa in carico del paziente in Comunicare con il paziente di Marinella Sommarugga. (pp. 17- 23). Edizione Carocci Faber.

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